FAQs

1. What is Curadiva?

Curadiva is your destination for premium self-care essentials designed to help you relax, recharge, and rediscover your glow. From skincare tools to wellness accessories, everything we offer is curated to make self-care simple, effective, and enjoyable.

2. Where do your products ship from?

We partner with trusted suppliers and fulfillment centers around the world, including the U.S., Europe, and Asia. Your order will ship from the location closest to you to ensure the fastest possible delivery.

3. How long will my order take to arrive?

  • Processing Time: 1–3 business days

  • Shipping Time: 5–12 business days (depending on location and demand)
    During peak holiday seasons like Black Friday/Cyber Monday and Christmas, please allow a few extra days due to high order volume.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use that link anytime to monitor your package’s journey.

5. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. For smaller orders, shipping fees will be calculated at checkout.

6. What is your return policy?

We want you to love your Curadiva experience. If you’re not satisfied, we accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, in original packaging, and in the same condition received.
To start a return, please contact our support team at support@curadiva.com.

7. What if my item arrives damaged or defective?

We’ll make it right! If your product arrives damaged or defective, please email us within 7 days of delivery with photos of the issue, and we’ll send a replacement or full refund immediately.

8. Can I change or cancel my order after placing it?

Orders can be updated or canceled within 12 hours of purchase. After that time, the order may already be in processing. Please contact support@curadiva.com as soon as possible.

9. Do you ship internationally?

Yes, we ship worldwide! International delivery times may vary depending on your country and local customs processing.

10. Are your products cruelty-free?

Absolutely. Curadiva stands for care, compassion, and confidence. All our products are cruelty-free and ethically sourced.

11. How can I contact customer support?

You can reach our friendly team anytime at support@curadiva.com. We aim to reply within 24 hours (often much sooner!).